Career Opportunity: Segment Head – Governance & Quality Control at The Bank of Punjab
The Bank of Punjab (BOP), one of Pakistan’s fastest-growing financial institutions with over 35 years of industry presence and a network of more than 900 real-time online branches and ATMs nationwide, has announced a significant career opportunity for experienced banking professionals.
The bank is inviting applications for the position of Segment Head – Governance & Quality Control within its Contact Center (Information Technology Group), based in Lahore.
Role and Responsibilities
The selected candidate will hold a senior-level position (Grade Band-5 to Band-3) and will be entrusted with a range of critical operational and oversight duties, including:
· Managing the timely validation and processing of all customer financial and non-financial requests.
· Overseeing the Contact Center for BANCA Insurance (CBC).
· Ensuring team productivity aligns with defined parameters set by the bank.
· Managing CCTV camera access to view and retrieve recordings as needed.
· Effectively communicating bank policies, processes, and product initiatives while ensuring timely compliance.
· Holding review sessions with team members based on correspondence and call evaluations.
Eligibility Criteria
Candidates interested in this governance and quality control leadership role must meet the following requirements:
· Qualification: Minimum Bachelor’s or equivalent degree from an HEC-recognized local or foreign university.
· Experience: 9 to 12 years of experience, with preference given to candidates who have at least 5 years of relevant banking experience.
· Age: Up to 55 years as of the date of application.
Important Application Details
The Bank of Punjab has outlined several key points for prospective applicants:
· Remuneration: The position carries market-based competitive remuneration.
· Equal Opportunity Employer: BOP encourages females, minorities, differently-abled persons (DAPs), and transgender individuals to apply.
· Selection Process: Only shortlisted candidates will be called for interviews. No TA/DA will be admissible, and the bank reserves the right to accept or reject any application without assigning a reason.
· Application Deadline: Interested individuals who meet the above criteria should apply online through the BOP career portal on Rozee.pk by June 12, 2026.
This role offers a chance to join a major national bank at a senior level, focusing on governance, quality control, and operational integrity within its growing contact center operations.
